Laura Mott a HMS employee completes one of our Q&A sessions

What’s your role at HMS?
Contracts Manager, and general office management

How long have you worked here?
8.5 years since April 2011

What does a typical day look like?
This can be variable depending on whether it’s a site visit day or not! I can be in the office planning works, looking to generate new business, checking material stock and other admin tasks, or I can be out and about all day. As HMS install nationally this can be anywhere in the country!

What do you enjoy more – account management in the office or being out on site?
For me this is a combination of both. Being in site generates paperwork that needs to be processed, so a good balance of each works best!

What have you learnt while being at HMS?
I quickly became aware that there are masses of choice when it comes to hard landscaping and surfacing, and there are also huge variables when it comes to price and quality throughout industry. Quality feedback from our customers is vital, and helps new clients to choose us with confidence.

Do you do any networking to meet other people in the industry?
HMS attends regular industry trade shows and exhibitions, as well as structured networking events such as ProCon. As a business that conducts multiple and varied disciplines, even finding a new contact at an existing company can be very beneficial for business. At HMS we work with some very large organisations, and ensuring the right people know about everything we can offer is really important.

You had an active role in developing the new showroom – what are you most proud of with this project?
Our showroom is literally the largest and most comprehensive space of this type in the Midlands, and likely the whole of the UK. It’s a great place to bring prospective customers to really showcase the products on a larger scale, which help visualise their finished projects more easily. Plus we’re open to the trade and the public, so everyone is welcome to visit, regardless of the type and size of scheme.  

What advice would you give to trades looking to install a resin surface for clients?
Ensure you have received the right training, you have the right equipment and you’re confident in the task ahead. HMS offers professional quality materials, installer training and onward support to our third party installers, to help give the best possible start to businesses that are new to the product.  

And HMS also works on residential projects – how much liaison do you have with these clients? And do you have any advice for homeowners?
Domestic enquiries form a smaller part of our business, but still equally as important! A lot of domestic clients can be unfamiliar with groundwork requirements, and so clear information about what is realistically required to achieve their completed project goals is important. Sending us as much initial information up front as possible is really useful, such as size, required finish, and whether you’re looking to make any layout changes are all good points. Based on just a few photos we can usually give indicative costs and make recommendations, even before arranging a free of charge site survey and formal quotation.  

Finally, how is HMS different to other resin suppliers out there?
HMS offers a comprehensive service that many of our competitors don’t. We can take care of your project from specification stage, through to being installed by one of our in-house NVQ qualified installation teams, and aftercare beyond. Many of our competitors operate using third party or ‘approved’ installers, meaning their product will be fitted by whoever is geographically appointed to your area. This can mean 2+ companies to deal with, and could lead to uncertainty as to who is ultimately responsible for what part. With HMS its simple – one company, fully qualified and insured, offering straight-forward product and workmanship guarantees to our clients.